Service Agreement

This Service Agreement (“Agreement”) governs the relationship between Fayago.com, part of Bloom Digital Limited (“Fayago”, “Company”, “we”, “us”, or “our”), and the client (“Client”, “you”, or “your”) purchasing services through Fayago.com or through direct invoicing.

By purchasing a service, subscription, custom project, or paying an invoice issued by Fayago, you confirm that you have read, understood, and agreed to this Agreement, including our Privacy Policy, Refund & Cancellation Policy, and any applicable policies referenced herein.

1. Scope of Services

Fayago provides digital marketing, website, e-commerce, branding, AI-powered content, and related digital business services, including but not limited to:

• Google Business Setup

• Website Setup

• Platform Ads

• SEO Services

• Social Media Marketing

• AI Product Visuals & Advertisements

• AI Product Videos

• Website Management

• Google Business Visibility Management

• Marketing Automation Services

The exact scope of services, deliverables, timelines, and subscription terms may vary depending on the selected package, proposal, subscription, or custom agreement.

2. Independent Service Provider

Fayago operates as an independent digital service provider.

Nothing in this Agreement creates an employment relationship, partnership, joint venture, or agency relationship between Fayago and the Client.

Fayago retains sole discretion regarding the methods, systems, technologies, workflows, tools, and processes used to provide the services.

3. Business Use

Fayago services are intended primarily for business and commercial use.

Clients are responsible for ensuring that their use of the services complies with all applicable laws, regulations, advertising standards, and platform policies within their jurisdiction.

4. Client Responsibilities

The Client agrees to provide all information, materials, approvals, and access reasonably necessary for Fayago to perform the services.

This may include:

• business information

• branding materials

• product descriptions

• images and videos

• platform login credentials

• website or hosting access

• advertising account access

For AI product visuals, AI-generated advertisements, or product video services, the Client must provide lawful and authorized product images, videos, or related content.

The Client represents and warrants that all materials provided:

• are accurate and lawful

• do not infringe third-party rights

• do not violate copyright, trademark, or intellectual property laws.

5. Content Creation & AI-Generated Content

Where applicable, Fayago may create marketing materials, written content, AI-generated visuals, AI-generated videos, or advertising assets as part of the services.

The Client acknowledges that:

• AI-generated outputs may not always be unique

• third-party AI technologies and platforms may be used

• generated content may require human review before publication or commercial use.

The Client remains responsible for reviewing and approving all final content before use, publication, or advertising distribution.

6. Service Execution & No Guarantee Disclaimer

Fayago provides services on a professional best-effort basis using commercially reasonable practices, tools, and strategies.

However, Fayago does not guarantee:

• specific search engine rankings

• traffic increases

• advertising performance

• lead generation results

• conversion rates

• sales outcomes

• account approvals

• platform visibility

• uninterrupted platform access.

Results may vary due to external factors beyond Fayago’s control, including algorithm changes, advertising platform policies, competition, market conditions, or third-party service interruptions.

7. Payments and Invoicing

Services may be purchased through:

• direct checkout on Fayago.com

• invoices

• subscription billing arrangements.

All prices are displayed in the applicable currency unless otherwise stated.

Services may begin only after payment has been successfully received.

The Client agrees to pay all applicable fees, taxes, transaction charges, and recurring subscription costs associated with the selected services.

8. Subscription Services

Subscription-based services remain active for the duration of the selected billing cycle.

Unless otherwise stated:

• subscriptions automatically renew

• billing occurs on a recurring basis

• Clients may cancel prior to the next billing cycle.

Cancellation becomes effective at the end of the current billing period.

No refunds are provided for active subscription periods already billed.

9. Refund & Cancellation Policy

Due to the nature of digital and custom services, payments for completed, partially delivered, or initiated services are generally non-refundable.

Refund requests may be reviewed on a case-by-case basis at Fayago’s sole discretion.

Chargebacks, payment reversals, or disputes initiated without prior communication may result in:

• suspension of services

• account restrictions

• termination of ongoing work.

10. Acceptable Use Policy

Clients agree not to use Fayago services for unlawful, deceptive, abusive, fraudulent, harmful, or unethical purposes.

Prohibited activities include, but are not limited to:

• promoting illegal products or services

• misleading advertising

• spam activities

• copyright infringement

• fraudulent marketing practices

• distribution of malicious or offensive content

• violations of platform policies (including Google, Meta, Shopify, TikTok, or similar platforms).

Fayago reserves the right to refuse, suspend, or terminate services that violate applicable laws, regulations, or platform policies.

11. Confidentiality

Both parties agree to treat confidential business, technical, financial, and operational information shared during the collaboration as confidential.

Confidential information shall not be disclosed to third parties except where necessary for service delivery, legal compliance, or with prior authorization.

12. Intellectual Property

All trademarks, logos, business names, and intellectual property owned by the Client remain the property of the Client.

The Client grants Fayago a limited license to use provided materials solely for the purpose of performing the agreed services.

Unless otherwise agreed in writing:

• Fayago retains ownership of its internal systems, templates, frameworks, workflows, and proprietary methods

• the Client receives a non-exclusive license to use delivered materials for business purposes after full payment has been received.

13. Third-Party Platforms & Services

Fayago may rely on third-party platforms, software providers, hosting providers, advertising platforms, AI tools, payment processors, and external services.

Fayago is not responsible for:

• third-party outages

• platform suspensions

• advertising account bans

• policy changes

• software limitations

• external service disruptions.

14. Privacy & Data Processing

Client data and personal information are processed in accordance with Fayago’s Privacy Policy.

Where applicable, Fayago may use third-party processors and service providers to deliver services.

15. Limitation of Liability

To the maximum extent permitted by law, Fayago shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of its services.

Fayago’s total liability for any claim related to the services shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.

Some jurisdictions may not allow certain liability limitations. In such cases, applicable legal limitations shall apply.

16. Force Majeure

Fayago shall not be held liable for delays, interruptions, or failures caused by circumstances beyond its reasonable control, including but not limited to:

• natural disasters

• internet outages

• cyberattacks

• labor disputes

• governmental actions

• war

• pandemics

• third-party platform failures

• hosting interruptions.

17. Termination

Fayago reserves the right to suspend or terminate services immediately if:

• the Client violates this Agreement

• payment obligations are not fulfilled

• unlawful or prohibited activities occur

• cooperation becomes abusive, harmful, or impossible.

Termination does not remove the Client’s obligation to pay outstanding fees for services already rendered.

18. Modifications to Services or Agreement

Fayago may modify, improve, update, or discontinue services at any time where reasonably necessary for operational, legal, technical, or commercial reasons.

We may also update this Agreement periodically. Continued use of the services after updates constitutes acceptance of the revised Agreement.

19. Governing Law & Jurisdiction

This Agreement shall be governed by and interpreted in accordance with the laws of Hong Kong.

Any disputes arising from or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

20. Acceptance of Agreement

By purchasing services, subscribing to services, completing checkout, signing a proposal, or paying an invoice issued by Fayago, the Client confirms that they:

• have read this Agreement

• understand and accept its terms

• agree that this Agreement governs the relationship between the Client and Fayago.