Privacy Policy & Cookie Policy

1. Introduction

Fayago.com is part of Bloom Digital Limited. Fayago.com respects your privacy and is committed to protecting personal data collected through our website, services, and digital marketing activities.

This Privacy Policy explains how we collect, use, disclose, process, and protect personal information when you visit Fayago.com or use our services.

As an international digital marketing agency based in Hong Kong, we aim to comply with applicable privacy and data protection laws, including:

General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA/CPRA)
Hong Kong Personal Data (Privacy) Ordinance (PDPO)
Australian Privacy Principles (APPs)
Other applicable international privacy regulations

By using our website or services, you acknowledge the practices described in this Privacy Policy.

2. Data Controller Information

Company Name: Bloom Digital Limited (Fayago.com is part of Bloom Digital Limited)
Registered Address: Unit 1113, 11/F, Peninsula Centre, No. 67 Mody Road, Tsim Sha Tsui, Hong Kong
Website: www.fayago.com
Email: contact@fayago.com

For any privacy-related questions or requests, please contact us using the details above.

3. Information We Collect

We may collect personal information directly from users or automatically through interactions with our website and services.

3.1 Information You Provide

This may include:

Full name
Email address
Phone number
Company name
TAX ID and Registration number
Billing information
Information submitted through forms
Information related to service inquiries or projects

3.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Approximate geographic location
Referral URLs
Pages visited
Time spent on pages
Website interaction data

This information helps us improve website performance, analytics, and user experience.

3.3 Marketing and Analytics Data

We may collect behavioral and marketing-related information using tracking technologies and third-party tools, including:

Google Analytics
Google Ads
Meta Pixel
LinkedIn Insight Tag
CRM systems
Marketing automation platforms
Email marketing software

4. Legal Basis for Processing (GDPR)

Where GDPR applies, we process personal data based on one or more of the following legal grounds:

User consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Fraud prevention and security purposes

Where required by law, marketing communications are only sent with user consent.

5. How We Use Personal Information

We may use personal information for the following purposes:

Providing digital marketing services
Responding to inquiries
Managing client relationships
Processing payments and invoices
Sending newsletters and marketing communications
Website analytics and optimization
Advertising performance measurement
Security and fraud prevention
Legal and regulatory compliance

Users may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored on your device when visiting a website. They help websites function properly, remember preferences, and analyze user behavior.

6.2 Types of Cookies We Use

Essential Cookies

Required for website functionality, security, and form submissions.

Analytics Cookies

Used to analyze website traffic and improve user experience.

Marketing Cookies

Used for advertising personalization, conversion tracking, remarketing, and audience measurement.

Functional Cookies

Allow websites to remember user preferences and settings.

6.3 Cookie Retention

Some cookies are session-based and automatically deleted when you close your browser, while others may remain on your device for a limited period unless manually deleted.

6.4 Cookie Consent

Users located in jurisdictions requiring consent, including the European Economic Area (EEA) and the United Kingdom, will be presented with a cookie consent banner.

Users may:

Accept all cookies
Reject non-essential cookies
Customize cookie preferences

Consent may be withdrawn at any time through the cookie settings on our website.

7. Third-Party Service Providers

We may use third-party providers to support our business operations, including:

Website hosting providers
Analytics providers
Advertising platforms
CRM systems
Payment processors
Email marketing providers
Automation platforms

These providers may process personal data on our behalf under appropriate contractual and security safeguards.

Where required, Data Processing Agreements (DPAs) are implemented.

8. International Data Transfers

Because we operate internationally, personal information may be transferred to and processed in jurisdictions outside your country of residence, including Hong Kong, the United States, and other countries where our service providers operate.

Where required by law, we implement appropriate safeguards for international transfers, including:

Contractual data protection clauses
Secure processing agreements
Vendor compliance assessments

9. Data Retention

We retain personal information only for as long as necessary to:

Provide services
Maintain business and financial records
Comply with legal obligations
Resolve disputes
Enforce agreements

Retention periods may vary depending on the type of data and applicable legal requirements.

10. Data Security

We implement reasonable technical, administrative, and organizational security measures designed to protect personal information, including:

Secure hosting infrastructure
Encryption where appropriate
Access controls
Internal security procedures

While we take reasonable steps to protect personal data, no method of transmission or storage is completely secure.

11. Data Breach Notification

In the event of a data breach affecting personal information, we will comply with applicable notification and reporting obligations under relevant privacy laws.

12. Your Privacy Rights

Depending on applicable laws, users may have rights including:

Access to personal information
Correction of inaccurate data
Deletion of personal data
Restriction of processing
Objection to certain processing activities
Withdrawal of consent
Data portability
Opt-out of marketing communications

Requests may be submitted using the contact form.

13. California Privacy Rights (CCPA/CPRA)

California residents may have additional rights under applicable California privacy laws, including:

The right to know what personal information is collected
The right to request deletion of personal information
The right to correct inaccurate information
The right to limit certain uses of personal information

We do not knowingly sell personal information as defined under applicable privacy laws.

California residents may submit privacy requests using our contact information below.

14. Australian Privacy Rights

Users located in Australia may contact us regarding questions, complaints, or concerns related to the handling of personal information under the Australian Privacy Principles (APPs).

15. Children’s Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

16. Third-Party Websites

Our website may contain links to external websites or third-party services.

We are not responsible for the privacy practices or content of external websites. Users should review the privacy policies of those websites before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes.

Updated versions will be published on this page with a revised “Last Updated” date.

18. Contact Information

For privacy-related inquiries, requests, or complaints, please contact: